I Received the Wrong Items

I Received the Wrong Items

Very rare. We know it's stressful when it happens, and we treat it as a priority.

What to do:

Contact us immediately on WhatsApp. Include:

• Your name and order date
• What you received that isn't yours
• What's missing from your order

How we'll handle it:

Every order gets a customer identifier on intake. We can trace any item to its order in our system.

If there's been a mix-up, we identify whose items you have and arrange a swap. Most times, the correct items are found and returned within 24 hours.

What to do with the wrong items:

Hold onto them. Don't wash or use them. We arrange a pickup and swap as quickly as possible.

Prevention:

We count and list items on intake and tag them immediately. Mix-up risk is very low thanks to our process. At high volume (peak season) it can occasionally happen. When it does, we fix it fast.

Chat with us on WhatsApp right away.