What Is Your Refund Policy?
What Is Your Refund Policy?
We stand behind our work. If something goes wrong on our end, we make it right.
When refunds or compensation apply:
- Item damage in our care: we damage a garment during washing, ironing, or handling. We offer replacement value or a service credit.
- Lost items: if an item can't be located after investigation, we offer replacement value.
- Service failure: we fail to complete the agreed service (significant quality issue with the wash). We re-do it at no charge or refund that portion of the order.
How replacement value is calculated:
Based on the reasonable current market value of the item. Not the original purchase price. We discuss it with you via WhatsApp to reach a fair outcome.
When we don't offer refunds:
- Damage to items with care labels that contradict the service requested ("dry clean only" items sent for machine washing without disclosure)
- Pre-existing damage present before we received the item
- Stains that don't fully lift despite treatment. We always tell you in advance if we think a stain may not clear.
How to request a refund or resolution:
Contact us via WhatsApp or email ([email protected]) with your order details and the issue. We respond and resolve.
See our full Terms & Conditions for complete policy details.