How Do I File a Complaint?
How Do I File a Complaint?
We want to know when something goes wrong. Complaints help us improve. We take every one seriously.
How to reach us:
- WhatsApp: the fastest option. We respond within 2 hours during business hours (8am to 8pm daily). Message us at the number on our website.
- Email: [email protected]. We check daily and respond within one business day.
What to include in your complaint:
- Your name and order date
- A clear description of the issue
- Photos if relevant (damaged item, wrong items returned)
What happens next:
A team member reviews your complaint and responds with an explanation and, where appropriate, a resolution. That might include a re-wash, a service credit, or compensation depending on the situation.
Our commitment:
We don't dismiss complaints or make it hard to get a response. If your concern hasn't been addressed properly, ask to speak with the shop manager. We'll escalate.
Response time:
During business hours (8am to 8pm), we respond to WhatsApp messages within 2 hours. Emails within one business day.